Terms and Conditions of Driving Lessons

Please read the following terms and conditions carefully before booking your driving lessons.

 

Cancellation Policy

If you need to cancel or rearrange a driving lesson, you must provide at least 48 hours’ notice before the scheduled lesson time. Lessons cancelled with less than 48 hours’ notice, or lessons not attended, will be charged in full.

The only exceptions to this policy are:

• A bereavement involving a close family member
• An emergency NHS hospital appointment

Proof may be required in either of the above circumstances.

Instructor Cancellations

In the unlikely event that your driving instructor is unable to attend a lesson or driving test due to vehicle breakdown, mechanical issues, illness or other unforeseen circumstances, you will not be charged and an alternative lesson or arrangement will be offered where possible.

Driving Tests

If you need to cancel a practical driving test, please be aware that the DVSA requires at least three clear working days’ notice (excluding Sundays) to qualify for a refund of your test fee.

If you have paid your instructor for the use of their vehicle and time on the day of your test, you must also provide a minimum of three working days’ notice if you wish to cancel. Failure to do so may result in the loss of any fees already paid.

Your Responsibility

It is your responsibility to check the date and time of all driving lessons and driving tests you have booked.

The DVSA may contact you directly by email or text message regarding test changes, cancellations or rescheduled appointments. It is your responsibility to monitor these communications and inform your instructor of any changes as soon as possible.

Further Information

If you have any questions regarding these terms and conditions, please speak to your driving instructor, who will be happy to explain them in more detail.