In the event that pre-pay deals are not completed before you pass the practical test with us, any used training time will be re-calculated at the normal lesson rate and the remainder refunded accordingly.

Lessons cancelled at short notice or missed for what ever reason (48hrs before lesson start time) will require payment in full.

It is your responsibility to check times and dates of lessons.

Practical test

Hire of the driving school car for use during the practical test will be charged at the normal lesson rate.
Your Driving Instructor reserves the right to withhold the use of the driving school car for practical test, if in their opinion the chances of passing the test are unrealistic.

Practical test cancellation

In the event of the driving school car being unavailable on the day of the practical test for reasons of illness to your driving instructor, or for reasons of mechanical failure, test fees incurred by you will be refunded in full.

In the event of the practical test being cancelled by the driving standards agency, it is normal practice for the test fee to be refunded by them, however lessons booked on the day will be subject to the 48 hrs late notice cancellation and will require payment. (Some of these fees can normally be claimed back from the D.S.A).

Complaints procedures

Please inform the office of any complaints that you may have and we will endeavor to address the situation. In the event that you are not satisfied, you may then make reference to the registrar of approved driving instructors who will consider the matter and advise accordingly.